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Order Information

SHIPPING

We will ship all orders via UPS (wherever available). UPS Next Day Air, 2nd Day Air and 3-Day Air are available upon request. UPS ground shipping is free for orders over $300.00.

 

REFUNDS

We will gladly replace or refund you for any defective goods or shipping mistakes. We must be notified immediately upon receipt of any damaged goods and request documentation for defective products. We are sorry, but we cannot accept delayed claims for damaged goods. In the unlikely event that you receive damaged goods, please also contact UPS to have them return the goods to us for replacement or refund, at no charge to you.

 

OUT-OF-STOCK ITEMS

We automatically back order out-of-stock items and ship when available, unless notified in advance. Credit card orders will not be charged for out-of-stock items until orders are shipped to you. Any prepayment made on out-of-stock items will be refunded. If you have any questions, just give us a call!

 

PRODUCT GUARANTEE

We guarantee satisfaction and the highest quality of all our herbal products, with the provision that herbs must be properly prescribed for effectiveness. We do not guarantee satisfaction for misprescribed herbal products. Again, we request documentation of defective products before replacement can be made.

 

PRICE CHANGES

Prices are subject to change without prior notice.

 

RETURNED CHECKS

There is a $35.00 service fee for all returned checks.